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Frequently asked questions and getting in touch.

Frequently Asked Questions

Is Artha truly anonymous?

Yes. Your real name, email, and identity are never shared with the person you're chatting with. You appear as an anonymous ID only. Artha does not expose any personal information during conversations.

What is a Bond?

A Bond is an ongoing shared conversation you can revisit anytime — like a thread between two people who chose to keep talking. Both users must have a Pro or Elite plan to create a Bond. Bonds are accessible from the Bonds tab in your navigation.

What are Memories?

Memories are snapshots of anonymous chats that you've chosen to save. You can save a chat at the end of a session to keep a record of meaningful conversations. Memories are private to you.

How does matching work?

You choose an intent before connecting — something like 'deep conversation', 'creative collaboration', or another topic. Artha matches you with someone who selected the same or a compatible intent. There are no profiles, photos, or identity signals in the matching process.

How do I report someone?

Use the flag icon or the ⋮ menu inside the chat to report harmful behavior. We review every report. Serious violations lead to account bans. If you feel unsafe, end the chat immediately and report afterwards.

Are my chat messages stored?

Anonymous chat messages are ephemeral — they are not stored in our database. Message content passes through our servers in real-time but is not persisted. Session metadata (not message content) may be retained for up to 90 days for safety purposes. Saved Memories and Bonds are stored securely.

What plans does Artha offer?

Artha has five tiers: Free (5 matches/day), Spark (10 matches/day), Plus (unlimited matches), Pro (unlimited + Bonds + priority matching), and Elite (all Pro features + highest priority). Visit the Pricing page for the full breakdown.

Can I get a refund on my plan?

Refunds are available within 7 days of purchase if you've used fewer than 5 paid matches. After that window, or once you've substantially used your plan, refunds are not available. See our Refund Policy for full details.

Still need help?

Email us. We respond within 2 business days.

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